“Whatever your household project, please contact our office in Reigate”
Your local Reigate based expert builder
In our premier location in the centre of Reigate, OUR SHOP gives us the credibility of a well-established business that’s here for the long term.
The goal was always to give clients the opportunity to walk in and speak to someone about what they wish to achieve and help them through the stages required to start and complete a building project.
How We Got Here
House of Building originates from a small jobbing and painting & decorating company called J. Mizon & Sons which was started in 1961 by the current owner’s Grandfather.
For 44 years the company specialised in painting and decorating and small building works. As time moved on, so did the abilities of its staff which for the most part was family.
The current owner took charge of that company in 2005 and a new era was born.
A new Era
After becoming incorporated to a Limited Company in 2005, the company expanded not only its staff but also into larger scale projects to include building extensions, refurbishments and landscaping.
Within 3 years, much had changed and the company was becoming a building firm to be respected. With the client base growing bigger by the week, so did the needs and demands, so once again it was time to take this ever expanding company to the next level.
After listening to clients views and wishes as to what was required and needed in the residential building industry, we set out to achieve ‘The One Stop Building Company’.
The owner knew that opening a shop in the high street would be too expensive to set up and the monthly costs to run an office in a location like Reigate would be too difficult to manage on its own. So help was needed and after several years of dealing with the same suppliers and building trust and strong bonds with so many suppliers a local business network was created.
Many of local Suppliers pay a monthly subscription fee to support House of Building’s rents and rates which in turn has seen their investment come back from increased purchasing.
The growth that we have seen from opening a high street based office has doubled the turnover of many of these companies, making their investment a healthy one.
Furthermore, with 10 years behind us now we have established a very strong and healthy relationship with Reigate & Banstead Building Control and have been recommended by them to clients as they are confident we can provide a service to recommend.
We always endeavour to provide the best service possible for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer the complaint to them. If you wish to do so please contact Which? Trusted Traders in the first instance on 0333 241 3209.