All projects will have an assigned Account Manager to make sure the paper work is up to date and to help with the logistics of the project.
On larger projects, a site foreman will manage the build and organise the various trades to carry out the work required, with the backup of the Account Manager on hand to assist with purchasing and scheduling, thus making the project run as smoothly as possible.
90% of our staff have been working for or with us since we started which helps with maintaining a fluent and productive system and work ethic. With several departments such as carpentry which at present employs twelve skilled carpenters, having larges teams of trades available enables us to carry out many projects simultaneously without running out of staff.
When a project starts, the quote is moved over to a new spread sheet, which becomes the account that remains transparent and detailed throughout the project. Your Account Manager will have regular meetings with you, the client, to discuss any changes or amendments, and payments.
Every Friday an update email will be sent out by the Account manager detailing what has happened that week and what will be happening the next week, an account update will be attached so that you can see what work has been completed and ensure your account is correct.
Every Friday another email will be sent out by the owner of the company to ask all clients how their project is running and allowing the client to share their feedback with the owner.
During the week all Account Managers will be responsible to discuss with the owner how the project is running and at this stage your comments and feedback will be relayed.
Communication is the key to the running of all projects and is something the owner is always looking to improve and monitor.
Below is a list of all of the people that will be involved in your project at some stage of the process, and whom you can contact to discuss any element of your project, at any time.
- Account Manager
- Site Foreman
- Tried & Tested Tradesman
- Shop Administration Staff
Please select the link blow to view a sample work schedule and payment plan:
Sample Work Schedule and Payment Plan