The Guild of Master Craftsmen
WHICH Trusted Trader
View our Which Trusted Trader profile here.
We always endeavour to provide the best service possible for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Either call us on 01737 219641, or write to us at 3-5 Church Street, Reigate RH2 0AA,
Or email us at firstname.lastname@example.org
We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted Trader we use Disputre Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer the complaint to them. If you wish to do so please contact Which? Trusted Traders in the first instance on 0333 241 3209.